Last Updated: 21/05/2026
These Billing Terms & Conditions explain how payments, billing, and related financial transactions are handled when making purchases through The Pet Tale. By placing an order on our website, you agree to the terms outlined below.
1. Accepted Payment Methods
To provide a secure and convenient checkout experience, The Pet Tale accepts multiple payment options, including:
- Credit & Debit Cards (Visa, Mastercard, American Express)
- PayPal
- Afterpay (where available)
- Apple Pay
- Google Pay
- Bank Transfer (available for bulk or wholesale orders only — please contact us for details)
All payments are processed in Australian Dollars (AUD) unless otherwise stated at checkout.
2. Payment Requirements
Full payment is required at the time an order is placed.
Please note:
- Orders will only be confirmed once payment has been successfully received.
- We are unable to process or dispatch unpaid orders.
- If your payment is declined, rejected, or incomplete, your order may be automatically cancelled.
It is the customer’s responsibility to ensure billing details are entered correctly at checkout.
3. Pricing & Currency Information
All prices displayed on The Pet Tale are listed in Australian Dollars (AUD).
Please note:
- Product prices may be updated or changed without prior notice.
- Shipping fees, taxes, import duties, or other applicable charges (if any) will be calculated and shown during checkout before payment is finalised.
- Customers are responsible for any local taxes or customs charges imposed by their country or region.
4. Secure Payment Processing
Protecting your payment information is a priority.
We use SSL (Secure Socket Layer) encryption and trusted third-party payment providers to securely process transactions.
For your protection:
- We do not store your full credit card details on our systems.
- Sensitive payment information is handled directly by secure payment gateways.
This helps ensure your personal and financial data remains protected.
5. Refunds, Billing Errors & Chargebacks
Refund requests are handled according to our Refund & Return Policy.
If you believe there has been a billing error or payment issue, please contact us immediately at info@thepettale.com so we can investigate and resolve the matter promptly.
Please note:
- Unauthorised or fraudulent chargebacks may be challenged and formally disputed.
- Abuse of the chargeback system may result in restricted access to future purchases.
6. Fraud Prevention & Verification
To protect our customers and business, The Pet Tale reserves the right to review and verify transactions.
This may include:
- Holding or delaying suspicious orders
- Cancelling transactions suspected of fraud or unauthorised use
- Requesting additional identification or payment verification for high-risk or high-value purchases
Failure to provide requested verification may result in order cancellation.
7. Policy Updates
We may revise or update these Billing Terms & Conditions at any time to reflect operational, legal, or policy changes.
Any updates will be posted on this page with a revised “Last Updated” date.
By continuing to use our website after changes are posted, you acknowledge and accept the updated terms.
8. Contact Information
If you have any questions regarding payments, billing issues, or transaction concerns, please contact our support team:
Store Address: 106 The Ponds Boulevard, Sydney, NSW 2769, Australia
Store Email: info@thepettale.com
Store Phone: (NEED TO ADD)
Customer Service Hours: Monday to Friday: 9:00 AM - 5:00 PM (AEST)
We aim to respond to all email enquiries within 1–2 business days. We appreciate your patience and will do our best to assist you as promptly as possible.
