Shipping policy
Last Updated: 21/05/2026
At The Pet Tale, we are committed to delivering your order as efficiently and transparently as possible. This Shipping Policy outlines how we process, ship, and deliver orders placed through our store.
We proudly offer free shipping on all eligible orders within Australia.
Shipping Destinations
We currently ship to customers located in:
Australia
Delivery Timeframes & Order Processing
Order Cut-Off Time
Orders placed after 5PM AEST time, will be processed on the next business day, which may add an additional day to your estimated delivery timeframe.
Processing / Handling Time
Orders are typically prepared and dispatched within:
1-2 Business Days, Monday to Friday
Once your order has been processed, it will be handed over to one of our trusted shipping partners.
Shipping Transit Time
After dispatch, estimated delivery is:
6-8 Business Days, Monday to Friday
Total Estimated Delivery Time
The expected total delivery timeframe is:
7-10 Business Days
Please note that delivery estimates are provided as a guide only and may be affected by customs delays, peak periods, weather events, or other factors beyond our control.
Shipping Partners
To ensure reliable delivery, we work with established shipping providers across Australia, which may include:
- Australia Post
- StarTrack
- FedEx
- DHL Express
The carrier used may vary depending on your delivery location and order size.
Shipping Fees
Free Standard Shipping
We offer free shipping on all qualifying orders delivered within Australia, with no minimum purchase required.
International / Paid Shipping
For orders outside our free shipping zones, shipping rates will be automatically calculated and displayed during checkout before payment is completed.
Delivery Problems
If your order is delayed, missing, or arrives damaged, please contact our support team as soon as possible at info@thepettale.com.
We will work directly with the carrier to investigate and help resolve the issue promptly.
Order Tracking
Once your order has been shipped, you will receive a confirmation email containing your tracking number and tracking details.
You may also monitor your shipment through our Order Tracking Page at any time.
Shipping Delays
While we do our best to ensure timely delivery, unexpected delays can occasionally occur due to:
- Carrier disruptions
- Customs processing delays
- Public holidays
- Severe weather conditions
- High seasonal demand
We appreciate your patience and understanding should any delays arise.
Changes to This Shipping Policy
We reserve the right to amend or update this Shipping Policy at any time.
Any changes will be published on this page, along with an updated “Last Updated” date. Continued use of our website after any changes are posted indicates your acceptance of the revised policy.
Contact Information
If you have any questions about shipping, delivery, or tracking your order, please visit our FAQ page or contact our support team.
Store Address: 106 The Ponds Boulevard, Sydney, NSW 2769, Australia
Store Email: info@thepettale.com
Store Phone: (NEED TO ADD)
Customer Service Hours: Monday to Friday: 9:00 AM - 5:00 PM (AEST)
We aim to respond to all email enquiries within 1–2 business days. We appreciate your patience and will do our best to assist you as promptly as possible.